Account
Delete your Austin Golden Piano account
This deletes your account for the Golden Piano apps (iPhone, iPad and Android) and for austinfarwell.com: Golden Piano and My sheet music. The apps and the site are made by Austin Farwell.
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What is deleted
- Your email address and your sign-in, on every device.
- Your access: a membership ends at once, and songs you unlocked go with it.
- Emails we had scheduled for you. We send one last email to confirm the deletion.
What we keep, and for how long
- Records of payments, refunds and the terms you agreed to, filed under a random number instead of your email: at least 3 years, or 1 year after a membership ends if that is later. The law asks us to keep them.
- Sheet music orders and download records: 7 years, for tax records.
- A one-way hash (it can't be turned back into your email or card), so one free week and one automatic refund per person still apply.
Good to know
- Your practice progress and downloaded songs are stored on your device, not with us. Remove them in the app's Settings, by deleting the app, or by clearing this site's data in your browser.
- Ask Austin conversations are never linked to an account. They are deleted automatically after 7 days. Reports about Ask Austin answers are kept for 90 days, without any account details.
- Subscribed in an app through Apple or Google Play? Deleting your account doesn't cancel that subscription. Cancel it in your App Store or Google Play subscriptions.
- Can't get the code because you no longer use that email? Write to austincfarwell@gmail.com.