Golden Piano

Membership, refunds and cancelling

Last updated October 5, 2026. This page is part of the Terms.

What the membership includes

While your membership is active, every section of every song in Golden Piano is open on your account, in Listen, Wait and Play. That includes new songs as they're added, and the sheet music shown inside the trainer.

The membership doesn't include the printable sheet music PDFs. Those are sold separately in Austin's sheet music store. Acoustic piano (microphone) mode is not part of the membership.

The first section of every song, the song library, the page-1 sheet music previews and the YouTube tutorials stay free for everyone, with or without an account.

The free week

• Your free week ends at the exact date and time shown at checkout, about 7 days after you open the payment form. It starts when you finish checkout.
• We ask for a payment method at the start. Nothing is charged during the free week.
• Checkout shows the exact date and time your first charge will happen. The same date is in your welcome email.
• We email you a reminder 4 days before the free week ends, with the date, the price and a link to cancel.
• If you cancel before the free week ends, you won't be charged at all. You keep access until the end of the week.
• If you don't cancel, your first charge happens on that date: $20 plus tax for the monthly plan, or $149 plus tax for the yearly plan.
• There is one free week per person. We check the email address and the card or bank account. If you had a free week before, or your card or bank account did, you can still join, but your membership starts with a charge on the day you join.
• If we find that a card or bank account already had a free week after you finish checkout, we cancel the new free week straight away. Nothing is charged, and we email you to say so.

Automatic renewal

Your membership renews automatically at the end of each month or year, and you're charged the price shown at checkout plus applicable tax, until you cancel. At checkout you tick a separate box to agree to this. We keep a record of what you were shown and agreed to.

• Monthly: $20 plus tax every month, on the same day of the month as your first charge.
• Yearly: $149 plus tax every year. About 35 days before each yearly renewal, we email you the date, the amount and how to cancel.

If the price ever changes, we email you at least 7 days and no more than 30 days before the new price applies, with the old and new price and how to cancel.

Prices, tax and currency

Prices are in US dollars and don't include tax. Link, Stripe's payment service, sells the membership and song unlocks for Austin as the seller of record. It adds any sales tax, VAT or GST that applies where you live, and the payment form shows the total before you pay. Outside the US, the payment form may show the price in your own currency.

Your bank statement will show LINK.COM* followed by our name. Link emails your receipts.

How to cancel

1. Sign in and open your account.
2. Press Cancel membership, then confirm. That's it.

You'll see a confirmation on screen, and we email you one too. You keep full access until the end of your free week or the period you've paid for, and you won't be charged again. Songs you unlocked separately stay unlocked. You can resume your membership any time before it ends.

If a payment is failing when you cancel, your membership ends straight away and we won't try to charge you again. It can't be resumed, but you can join again any time.

You can also cancel by emailing austincfarwell@gmail.com. We'll confirm by email.

If a payment doesn't go through

• The first charge after your free week: access pauses until the payment goes through.
• A later renewal: you keep access for 3 more days while you update your card.
• The payment is retried automatically over the following days. If it still doesn't go through, the membership ends. We try again up to 4 times over about two weeks.

Refunds

• Membership: a full refund of your account's first-ever membership charge, if you ask within 14 days of that charge. It's automatic once per person: we check the email address (Gmail dots and +tags count as the same address) and the card or bank account, also across accounts and after an account is deleted.
• Song unlocks: a full refund of a $3 unlock, if you ask within 14 days of unlocking it. It's automatic once per song, per person, checked the same way.
• Later renewals: you can cancel any time, and you keep access until the end of the period. We don't give partial refunds for the rest of a month or year, except where the law requires it.
• A refund ends what it pays for straight away: a refunded membership ends, and a refunded song locks again.
• Refunds go back to your original payment method. Your bank may take a few days to show it.
• To ask, use Withdraw from contract here in your account, or email austincfarwell@gmail.com.
• Only your account's first-ever membership charge, and each song's first unlock, are refunded automatically, once per person. Austin reviews any other request within 2 business days: for example a membership you joined again after being a member before, or a song you had refunded before. He may approve or decline it, and he emails you his decision either way. Checkout, your confirmation email and the withdrawal page tell you which applies before you confirm.

Right of withdrawal (Withdraw from contract here)

Withdraw from contract here is Austin's own 14-day promise, and everyone can use it, wherever you live.

• Membership: open from the day you sign up until 14 days after your first membership charge.
• Song unlock: open for 14 days after each unlock.
• How: sign in, open your account, press Withdraw from contract here, choose the contract, and press Confirm withdrawal. If you're signed out, sign in with the email code first.
• What happens: your access ends at once. During the free week nothing has been charged, so there's nothing to refund. After your first charge, you get the refund described above: automatic the first time, otherwise reviewed by Austin.
• We confirm your withdrawal on screen and by email, with the date and time.
• You can also tell us by email at austincfarwell@gmail.com, or by any other clear statement.

Your legal right of withdrawal (EU and UK). Separately from Austin's promise, the law in the EU and the UK gives you 14 days to withdraw from a contract made online. For digital content and services that start straight away, that legal right ends once your access starts, if you asked for it to start straight away. Outside the US, checkout asks you to tick a box for exactly that, and your confirmation email repeats it. Austin's own promise above doesn't end then: the button and the refund rules above still apply.

Song unlocks ($3)

Unlocking a song costs $3 plus tax, once. It opens every section of that one song's trainer on your account. It stays unlocked if you're not a member, or if your membership ends. It's a license to use that song in Golden Piano, as described in the Terms. It doesn't include the recording or the sheet music PDF.

Members and people on the free week can unlock songs too, to keep them after the membership ends.

Chargebacks

If something's wrong, please contact us first. We'll sort it out. If you dispute a membership charge with your bank, the membership ends straight away. If you dispute a song unlock, the song locks again. If the dispute is decided in our favour, a song unlock comes back.

Contact

Austin Farwell, Los Angeles, California. Email austincfarwell@gmail.com.